:root{--bg:#f5f7fb;--panel:#fff;--text:#102033;--muted:#6d7b8d;--line:#e5eaf1;--navy:#0d2440;--blue:#286be6;--blue2:#eaf2ff;--teal:#0fa3a8;--success:#14865b;--successbg:#eaf8f2;--warn:#a96800;--warnbg:#fff5df;--danger:#bd4040;--dangerbg:#fff0f0}
*{box-sizing:border-box}body{margin:0;font-family:Inter,system-ui,sans-serif;background:var(--bg);color:var(--text)}button,input{font:inherit}.app-shell{display:flex;min-height:100vh}.sidebar{width:245px;background:var(--navy);color:#fff;padding:22px 16px;display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0}.brand{display:flex;gap:12px;align-items:center;padding:6px 8px 24px}.brand-mark{width:42px;height:42px;border-radius:12px;background:linear-gradient(135deg,#2f7df6,#16b3b5);display:grid;place-items:center;font-weight:800}.brand-name{font-weight:700}.brand-tagline{font-size:11px;opacity:.65;margin-top:3px}.nav-item{width:100%;text-align:left;background:transparent;border:0;color:#c8d3e1;padding:11px 12px;border-radius:9px;margin:2px 0;cursor:pointer}.nav-item:hover,.nav-item.active{background:#173453;color:#fff}.sidebar-foot{margin-top:auto;padding:14px 10px;color:#c6d2df;font-size:12px;border-top:1px solid 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12px}.panel-head h3{margin:0}.pill,.status-chip{display:inline-flex;padding:5px 9px;border-radius:999px;background:var(--blue2);color:var(--blue);font-size:12px;font-weight:600}.status-chip.success{background:var(--successbg);color:var(--success)}.muted{color:var(--muted)}.bars{display:flex;flex-direction:column;gap:15px}.bar-row{display:grid;grid-template-columns:110px 1fr 55px;gap:12px;align-items:center;font-size:13px}.bar{height:8px;background:#edf1f6;border-radius:999px;overflow:hidden}.bar i{display:block;height:100%;background:linear-gradient(90deg,var(--blue),var(--teal));border-radius:999px}.driver-list{display:grid;gap:4px}.driver-list div{display:flex;justify-content:space-between;border-bottom:1px solid var(--line);padding:10px 0;font-size:13px}table{width:100%;border-collapse:collapse;font-size:13px}th{text-align:left;color:var(--muted);font-weight:600;padding:11px 10px;border-bottom:1px solid var(--line)}td{padding:13px 10px;border-bottom:1px solid var(--line)}tr.click-row{cursor:pointer}tr.click-row:hover{background:#f8fbff}.risk{display:inline-flex;border-radius:999px;padding:5px 8px;font-size:12px;font-weight:700}.risk.high{background:var(--dangerbg);color:var(--danger)}.risk.medium{background:var(--warnbg);color:var(--warn)}.risk.low{background:var(--successbg);color:var(--success)}.risk.big{padding:8px 11px}.input{border:1px solid var(--line);border-radius:9px;padding:10px 12px;min-width:220px;background:#fff}.profile-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.eyebrow{text-transform:uppercase;letter-spacing:.09em;font-size:11px;color:var(--blue);font-weight:800;margin-bottom:7px}.profile-head h2,.success-hero h2,.methodology h2{margin:0 0 7px}.profile-grid{display:grid;grid-template-columns:1.3fr 1fr;gap:14px;margin-bottom:14px}.detail-grid,.incoming-grid,.success-metrics{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}.detail-grid b,.incoming-grid b,.success-metrics b{display:block;margin-top:5px}.signal-list{display:flex;gap:8px;flex-wrap:wrap}.signal-list span{background:#f0f4f8;border:1px solid var(--line);padding:8px 10px;border-radius:999px;font-size:12px}.signal-list.small span{font-size:11px}.timeline{display:grid;gap:4px}.timeline div{display:grid;grid-template-columns:80px 1fr;gap:14px;padding:11px 0;border-bottom:1px solid var(--line);font-size:13px}.call-modal{max-width:620px;margin:70px auto;text-align:center;padding:42px}.pulse-ring{width:70px;height:70px;border-radius:50%;background:var(--blue2);color:var(--blue);display:grid;place-items:center;font-size:28px;margin:0 auto 16px;box-shadow:0 0 0 10px rgba(40,107,230,.06)}.incoming-grid{margin:26px 0;text-align:left}.live-grid{display:grid;grid-template-columns:260px 1fr 310px;gap:14px;align-items:start}.context-panel,.intelligence-panel{position:sticky;top:18px}.compact-metrics{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:18px 0}.compact-metrics div{background:#f8fafc;border-radius:9px;padding:10px}.hypothesis{margin-top:18px;padding:14px;border-radius:10px;background:#f7f9fc;border-left:3px solid var(--blue)}.hypothesis span{font-size:11px;color:var(--muted);font-weight:700}.hypothesis p{font-size:12px;line-height:1.5;margin:7px 0 0}.live-badge{color:#d53b3b;font-size:12px;font-weight:700}.transcript{min-height:480px;max-height:570px;overflow:auto;padding-right:6px}.message{padding:12px 14px;border-radius:12px;margin:8px 0;max-width:88%;font-size:13px;line-height:1.5}.message .speaker{font-size:11px;font-weight:700;margin-bottom:5px;color:var(--muted)}.message.ai{background:#f0f5ff}.message.customer{background:#f2f3f5;margin-left:auto}.message.human{background:#eaf8f2}.message mark{background:#fff1ad;padding:1px 2px;border-radius:3px}.handover{margin-top:12px;text-align:center;background:var(--successbg);color:var(--success);padding:10px;border-radius:9px;font-weight:700;font-size:12px}.intel-card{border:1px solid var(--line);border-radius:10px;padding:12px;margin:9px 0}.intel-card b{display:block;margin-top:5px;font-size:13px}.intel-card p{font-size:12px;line-height:1.45;margin:6px 0 0}.intel-card.highlight{background:#f7fbff}.intel-card.success-lite{background:var(--successbg)}.progress{height:6px;background:#edf1f6;border-radius:999px;margin-top:8px;overflow:hidden}.progress i{display:block;height:100%;background:linear-gradient(90deg,var(--teal),var(--blue))}.brief,.copilot{margin-top:14px}.brief-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.brief-grid div{background:#f8fafc;border:1px solid var(--line);border-radius:10px;padding:12px}.brief-grid b{display:block;font-size:12px;line-height:1.45;margin-top:5px}.recommendation{margin-top:14px;padding:13px 14px;background:var(--blue2);border-radius:10px;font-size:13px}.suggestion{display:flex;justify-content:space-between;gap:20px;align-items:center}.suggestion span{font-size:12px;color:var(--muted);font-weight:700}.suggestion p{margin:7px 0 0}.method-flow{display:flex;align-items:stretch;gap:12px;margin:28px 0}.method-flow>div{flex:1;background:#f8fafc;border:1px solid var(--line);border-radius:12px;padding:16px}.method-flow>div>span{width:28px;height:28px;border-radius:50%;background:var(--blue2);color:var(--blue);display:grid;place-items:center;font-weight:800;font-size:12px}.method-flow h3{margin:12px 0 6px}.method-flow p{font-size:12px;color:var(--muted);line-height:1.45}.method-flow>b{align-self:center;color:#a6b1bf}.methodology blockquote{margin:18px 0 0;padding:20px;border-left:4px solid var(--teal);background:#f4fbfb;font-size:18px;line-height:1.5}.success-hero{text-align:center;padding:34px;margin-bottom:14px}.success-icon{width:58px;height:58px;border-radius:50%;display:grid;place-items:center;background:var(--successbg);color:var(--success);font-size:28px;margin:0 auto 12px}.success-hero p{color:var(--muted)}.success-metrics{grid-template-columns:repeat(4,1fr);max-width:820px;margin:24px auto 0;text-align:left}.success-metrics div{background:#f8fafc;border-radius:10px;padding:13px}.technique-list{display:grid;gap:10px}.technique-list div{border:1px solid var(--line);border-radius:10px;padding:12px}.technique-list span{display:block;color:var(--muted);font-size:12px;margin-top:4px}.crm-note{background:#f8fafc;border:1px solid var(--line);border-radius:10px;padding:14px;font-size:12px;line-height:1.55;margin-bottom:14px}.modal{position:fixed;inset:0;background:rgba(5,17,30,.52);display:grid;place-items:center;z-index:50}.modal-card{background:#fff;border-radius:14px;width:min(560px,90vw);padding:20px}.icon-btn{border:0;background:transparent;font-size:24px;cursor:pointer}.dropzone{border:1.5px dashed #b9c6d6;border-radius:12px;padding:32px;text-align:center;color:var(--muted);margin:15px 0}.dropzone span{font-size:12px}.mapping{border:1px solid var(--line);border-radius:10px;margin-bottom:15px}.mapping div{display:flex;justify-content:space-between;padding:11px 12px;border-bottom:1px solid var(--line);font-size:12px}.hidden{display:none!important}@media(max-width:1200px){.live-grid{grid-template-columns:220px 1fr}.intelligence-panel{grid-column:1/-1;position:static}.brief-grid{grid-template-columns:1fr 1fr}.method-flow{flex-direction:column}.method-flow>b{transform:rotate(90deg)}}@media(max-width:900px){.sidebar{position:static;width:100%;height:auto}.app-shell{display:block}.main{margin-left:0;width:100%;padding:18px}.kpi-grid,.kpi-grid.three,.two-col,.profile-grid,.live-grid,.success-metrics{grid-template-columns:1fr}.topbar,.profile-head{align-items:flex-start;flex-direction:column}.stack-mobile{align-items:flex-start;flex-direction:column}.brief-grid{grid-template-columns:1fr}.context-panel,.intelligence-panel{position:static}.sidebar nav{display:flex;overflow:auto}.nav-item{min-width:max-content}.sidebar-foot{display:none}}


.audio-toggle{
  position:fixed; right:18px; bottom:18px; z-index:9999;
  border:1px solid rgba(30,64,175,.18); background:#fff; color:#17345c;
  padding:10px 14px; border-radius:999px; box-shadow:0 8px 28px rgba(15,23,42,.14);
  font:600 13px/1.2 system-ui,-apple-system,Segoe UI,sans-serif; cursor:pointer;
}
.audio-toggle:hover{transform:translateY(-1px);box-shadow:0 10px 30px rgba(15,23,42,.18)}

/* --- Live view: grid 2x2 (chat / whisper a la izq; intel a la dcha ocupando ambas filas) --- */
.live-grid{
  display:grid;
  grid-template-columns: 1fr 360px;
  grid-template-rows: auto auto;
  column-gap:14px;
  row-gap:14px;
}
.transcript-panel{
  grid-column: 1;
  grid-row: 1;
  display:flex; flex-direction:column;
}
.transcript-panel .transcript{
  height: calc(100vh - 500px);
  min-height: 260px;
  max-height: 460px;
  overflow-y:auto;
}
.whisper-panel{
  grid-column: 1;
  grid-row: 2;
  margin-top:0;
  min-height:240px;
}
.intelligence-panel{
  grid-column: 2;
  grid-row: 1 / span 2;
  overflow-y:auto;
  max-height: calc(100vh - 140px);
  position:static;
  margin:0;
  align-self: stretch;
}
.intelligence-panel .panel-head{margin-bottom:10px}
.intel-grid{
  display:grid;
  grid-template-columns: 1fr 1fr;
  gap:8px;
}
.intel-card{
  border:1px solid var(--line);
  border-radius:10px;
  padding:10px 12px;
  margin:0;
  background:#fff;
}
.intel-card.wide{grid-column:1 / -1}
.intel-card span{
  font-size:10px; letter-spacing:.06em; text-transform:uppercase;
  color:var(--muted); font-weight:700;
}
.intel-card b{
  display:block; margin-top:4px; font-size:13px; line-height:1.35;
}
.intel-card p{
  font-size:12px; line-height:1.4; margin:6px 0 0;
}
.intel-card.highlight{background:#f7fbff}
.intel-card.success-lite{background:var(--successbg)}
.intel-card .progress{margin-top:6px}

@media(max-width:1100px){
  .live-grid{
    grid-template-columns: 1fr;
    grid-template-rows: auto auto auto;
    height:auto;
  }
  .transcript-panel{grid-column: 1; grid-row: 1}
  .whisper-panel{grid-column: 1; grid-row: 2}
  .intelligence-panel{grid-column: 1; grid-row: 3; overflow:visible}
  .transcript-panel .transcript{max-height:400px}
}

/* --- Don't Go demo: chat input + whisper card + backend status --- */
.chat-input-row{
  display:flex; gap:10px; margin-top:12px; padding-top:12px;
  border-top:1px solid var(--line);
}
.chat-input-row input{
  flex:1; border:1px solid var(--line); border-radius:9px;
  padding:11px 13px; background:#fff; font:inherit;
}
.chat-input-row input:focus{outline:2px solid var(--blue2); border-color:var(--blue)}
.chat-input-row button{white-space:nowrap}

.whisper-panel{
  background:linear-gradient(180deg,#0d2440,#173453);
  color:#fff; border-color:#173453;
  margin-top:14px;
}
.whisper-header{
  display:flex; justify-content:space-between; align-items:flex-start;
  gap:24px; padding-bottom:14px; border-bottom:1px solid rgba(255,255,255,.12);
}
.whisper-header .eyebrow{color:#a4c4ff}
.whisper-header > div:first-child > b{
  display:inline-block; margin-top:4px; padding:4px 12px; border-radius:999px;
  background:rgba(255,255,255,.14); font-size:13px; font-weight:700;
}
.whisper-header .whisper-meta{
  display:grid; grid-template-columns:1fr 1fr; gap:24px;
  flex:1; max-width:520px;
}
.whisper-header .whisper-meta div span{
  display:block; font-size:10px; color:#a4c4ff; text-transform:uppercase;
  letter-spacing:.08em; font-weight:700;
}
.whisper-header .whisper-meta div b{
  font-size:13px; font-weight:600; color:#fff; display:block; margin-top:4px;
}
.whisper-text{
  font-size:16px; line-height:1.55; margin:16px 0; color:#fff;
}
.whisper-next{
  padding-top:14px; border-top:1px solid rgba(255,255,255,.12);
}
.whisper-next-head{
  display:flex; justify-content:space-between; align-items:center;
  gap:12px; margin-bottom:8px;
}
.whisper-next-head > span{
  font-size:11px; color:#a4c4ff; text-transform:uppercase;
  letter-spacing:.08em; font-weight:700;
}
.whisper-next-head button.btn.small{
  padding:6px 12px; font-size:12px; border-radius:8px;
}
.whisper-next-head button.btn:disabled{
  opacity:.45; cursor:not-allowed;
}
.whisper-next p{
  margin:0; font-size:15px; line-height:1.5; color:#fff;
  font-style:italic;
}

@media(max-width:900px){
  .whisper-header{flex-direction:column; gap:14px}
  .whisper-header .whisper-meta{max-width:none}
}

.backend-status{
  display:inline-block; width:10px; height:10px; border-radius:50%;
  background:#c7d0dc; margin-left:6px;
}
.backend-status.ok{background:#3ad391}
.backend-status.down{background:#d53b3b}

/* --- Triaje: burbujas azuladas para "Don't Go" en el transcript --- */
.message.triage{
  background:linear-gradient(180deg,#eaf2ff,#dbe7ff);
  border:1px solid #b9cdf3;
  color:#0d2440;
  align-self:flex-start;
}
.message.triage .speaker{color:#286be6}

/* --- Modo triaje dentro del whisper-panel (spinner + estado) --- */
.whisper-triage-mode{
  text-align:center;
  padding:12px 8px 4px;
}
.whisper-triage-mode .eyebrow{color:#a4c4ff; margin-top:14px}
.whisper-triage-mode h3{margin:6px 0 10px; font-size:18px; color:#fff}
.whisper-triage-mode p{max-width:420px; margin:0 auto; color:#c7d5ee; line-height:1.5; font-size:13px}
.triage-spinner{
  width:44px; height:44px; margin:0 auto 4px;
  border-radius:50%;
  border:3px solid rgba(255,255,255,.14);
  border-top-color:#a4c4ff;
  animation:triage-spin 1s linear infinite;
}
@keyframes triage-spin{to{transform:rotate(360deg)}}

/* --- Language selector in sidebar --- */
.lang-select{
  display:flex;align-items:center;gap:8px;margin-bottom:12px;
  color:#c6d2df;font-size:12px;
}
.lang-select span{opacity:.65}
.lang-select select{
  flex:1;background:#173453;color:#fff;border:1px solid rgba(255,255,255,.12);
  border-radius:7px;padding:6px 8px;font:inherit;cursor:pointer;
}
.lang-select select:focus{outline:1px solid #4b8bff}
.lang-select select option{background:#0d2440;color:#fff}

/* --- Global error banner --- */
.error-banner{
  background:#b91c1c;color:#fff;padding:12px 48px 12px 16px;
  border-radius:10px;margin:0 0 18px;position:relative;
  font-size:14px;font-weight:500;line-height:1.45;
  box-shadow:0 4px 14px rgba(185,28,28,.25);
}
.error-banner-close{
  position:absolute;top:8px;right:10px;background:transparent;border:0;
  color:#fff;font-size:22px;line-height:1;cursor:pointer;padding:4px 8px;
  opacity:.85;
}
.error-banner-close:hover{opacity:1}